The Role of Brand Image and Brand Communications on Brand Trust
Keywords:
brand image, brand communication, brand trust, consumer behaviorAbstract
The pandemic period causes an increase in public awareness to strengthen the body's immune system. One way is to regularly consume vitamin C. Vitamin C products require the trust of users. This study intends to determine the impact of brand image and brand communication on brand trust. In this research, the samples were users of the Redoxon vitamin C brand on a regular basis. The size of the sample is determined by 100 respondents. The analysis tool is multiple linear regression. From the data analysis, it is determined that brand image has a real role to play in forming brand trust. Likewise with brand communication.
References
Ali, R., F. R. M. Wahyu, D. Darmawan, E. Retnowati, & U. P. Lestari. 2022. Effect of Electronic Word of Mouth, Perceived Service Quality and Perceived Usefulness on Alibaba's Customer Commitment, Journal of Business and Economics Research, 3(2), 232-237.
Azize, S., Cemal, Z., & Hakan, K. 2012. Does brand communication increase brand trust? the empirical research on global mobile phone brands, Social and Behavioral Science, 58, 1361-1369.
Bozbay, Z., & Baslar, E.K. 2020. Impact of brand trust on brand loyalty: mediating role of brand affect. Journal of Academic Reseacrh in Economics. 12(2), 247-259.
Budiyanto, B. & D. Darmawan. 2004. Pengukuran Citra Merek Produk Sepeda Motor, Jurnal Ilmiah Manajemen dan Akuntansi, 1 (1), 99-111.
Budiyanto, B. & D. Darmawan. 2005. Pengaruh Strategi Bauran Pemasaran terhadap Niat Pembelian Ulang Produk Sepeda Motor, Jurnal Ekonomi dan Keuangan, 9(3), 362-377.
Chen, R., F. D. Delli, O. R. Isma, D. Darmawan & F. Delinger. 2015. Consequences of Word of Mouth from the Perspective of WOM Senders, Journal of Marketing Management, 31(9), 1018-1039.
Chen-Yu, J., Cho, S., & Kincade, D. 2016. Brand perception and brand repurchase intent in online apparel shopping: An examination of brand experience, image congruence, brand affect, and brand trust, Journal of Global Marketing, 7(1), 30-44.
Chin-Huang, C. 2017. The impacts of brand experiences on brand loyalty: mediators of brand love and trust. Management Decision, 55(5), 610-645.
Chinomona, R. 2016. Brand communication, brand image and brand trust as antecedents of brand loyalty in Gauteng Province of South Africa, African Journal of Economic and Management Studies, 7(1), 124-139.
Darmawan, D. 2019. The Effect of Corporate Image on Brand Awareness and Brand Attitude, Jurnal Translitera, 8(1), 13-26.
Darmawan, D. 2019. Kualitas Produk, Kesadaran Merek dan Harga serta Pengaruhnya terhadap Kepuasan Pelanggan, Jurnal Administrasi Bisnis, 8(2), 75-88.
Darmawan, D., R. Mardikaningsih, & M. Hariani. 2019. The Effect of Endorser Celebrity, Attitude Toward to Ads, and Brand Attitude on Purchase Intention, Relasi - Jurnal Ekonomi, 15(2), 263-276.
Haron, R., Subar, N.A., Ibrahim, K. 2020. Service quality of Islamic banks: satisfaction, loyalty and the mediating role of trust. Islamic Economic Studies. 28(1), 3-23.
Issalillah, F. & R. K. Khayru. 2021. Pengaruh Kualitas Produk dan Harga terhadap Keputusan Pembelian Produk Vitamin C, Jurnal Manajemen, Bisnis, dan Kewirausahaan, 1(2), 131-140.
Kala, D., & Chaubey, D.S. 2018. The effect of eWOM communication on brand image and purchase intention towards lifestyle products in India International Journal Services, Economics, and Management, 9(2), 143-157.
Kim, R.B., & Chao, Y. 2019. Effects of brand experience, brand image and brand truston brand building process: The case of Chinese millennial generation consumers. Journal of International Studies, 12(3), 9-21.
Moradi, K., Bahreinizad, M., & Esmaeilpour, M. 2020. Brand communications and customer equity: The mediating role of brand knowledge and word of mouth ads. The Romanian Economic Journal. 22(78), 117-133.
Pizam, A., & Ellis, V. 2016. Customer satisfaction and its measurement in hospitality enterprises: A revisit and update. International Journal of Contemporary Hospitality Management, 28(1), 1-44.
Ramirez, R.H., & Merunka, D. 2018. Brand experience effects on brand attachment: the role of brand trust, age, and income. European Business Review, 31(5), 610-645.
Syed Alwi, S.F., Nguyen, B., Melewar, T., Loh, Y.H., & Liu, M. 2016. Explicating industrial brand equity: Integrating brand trust, brand performance and industrial brand image. Industrial Management & Data Systems, 31(3), 1469-1487.
Trirahayu, D., L. Putriana, D. Darmawan, E. A. Sinambela & R. Mardikaningsih. 2014. Peran Bauran Pemasaran Jasa terhadap Minat Beli dan Minat Mereferensikan. Jurnal Ekonomi, Bisnis dan Manajemen, 4(1), 51-62.
Wahab, E., A. Aziz, D. Darmawan, M. Hashim & Y. Fan. 2017. Marketing New Products to Mainstream Customers, Journal of Economics and Business, 8(2), 239-246.
Zehir, C., Sahin, A., Kitapci, H., & Ozsahin, M. 2011. The effects of brand communication and service quality in building brand loyalty through brand trust: The empirical research on global brands. Procedia Social and Behavior, Volume 24, 2011, Pages 1218-1231.